Shipping Policy
📦 SHIPPING POLICY
1. Service Areas
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Coverage Regions: Worldwide (excluding specified countries)
2. Order Processing Times
| Order Type | Processing Duration |
|---|---|
| Standard Orders | 2-5 business days (excludes weekends/holidays) |
| Pre-sale Items | Clearly stated on product pages (e.g., "7-15 business days") |
Note: Processing time = order verification to shipment readiness (excludes transit time)
3. Shipping Methods & Delivery Timelines
| Carrier | Coverage | Estimated Delivery | According to region and order quantity |
|---|---|---|---|
| Express Shipping (DHL/UPS/FedEx) |
Global | 3-8 business days | Merchants will select the fastest and most preferential channels for delivery |
| Economy Direct Line (Special line packet) |
Global | 7-25 business days |
- Exception handling: Contact support if status stalls >7 days
4. Duties & Import Taxes
📌 If tax clearance is required, please indicate the region:
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You need to provide the recipient's real mobile phone number and email address (for customs contact)
5. Lost/Damaged Packages
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🔍 Claims Process:
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If the order has not been tracked for more than 30 days or the package has not been received, please contact customer service
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✨ Resolution:
✅ Replacement shipped (priority) or ✅ Full refund (including shipping)
6. Policy Updates
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Shipping rate changes announced 30 days in advance
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Major changes (e.g., new restricted countries) emailed to existing customers
