Refund Policy
🔄 REFUND POLICY
1. Return Eligibility
| Product Category | Return Window | Condition Requirements |
|---|---|---|
| Standard Items | 7 days from delivery | Unused + original tags attached |
| Customized Products | ❌ Non-returnable(Unless it is a merchant issue) | Engraved/printed |
2. Refund Process (4-Step Workflow)
Step Details:
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Request Portal: Account > Order History > [Request Return]
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Return Label: PDF with tracking number (valid 15 days)
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Quality Control Standards:
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✅ Accepted: Tags intact + no wear marks + no odors
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❌ Rejected: Stains/perfume smell/washing damage
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3. Return Shipping Rules
| Return Reason | Cost Responsibility | Notes |
|---|---|---|
| Customer Preference | Buyer pays | Use economy shipping to save |
| Defective Item | Seller pays | Requires photo/video evidence |
| Wrong/Missing Item | Seller pays | Free replacement + prepaid label |
4. Dispute Resolution
QC Dispute Process:
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Email Or contact us via WhatsApp → Response within 48h
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Submit evidence:
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🎥 Unboxing video (showing product + tracking#)
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📸 Factory QC report (proving pre-shipment integrity)
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Specialist adjudication within 72h → $5 coupon if claim validated
